Updated: October 2026
1. Bookings and date changes
Once a booking is confirmed, no refunds are given under any circumstances. If the guest cannot come on the booked date, they may request a single date change, provided it is requested at least 10 days before the arrival date and subject to availability. No further changes are allowed and no refunds are made in any case, including no-shows.
2. Check-in and check-out
Access to the cabin is available from 3:00 p.m. on the arrival day. Departure must take place before 12:00 noon on the departure day. Later departures may incur an additional charge. We recommend arranging any special timing in advance.
3. Respect for the surroundings and rest
The cabin is intended for rest, privacy and tranquillity. Please keep music at a moderate volume and avoid behaviour that may disturb neighbours or affect the natural surroundings, especially after 10:00 p.m. Gatherings, celebrations or activities involving music or noise may only take place under the conditions and in the spaces authorised by management. Speakers or sound systems producing excessive noise are not allowed.
4. Responsibility and care of the property
Guests are responsible for the proper use and care of the cabin, furniture, appliances, decorative items, wet areas and other objects available during their stay. Any damage, loss or deterioration caused by the guest or their companions must be paid for by the person responsible for the booking. A general inspection of the property is carried out at check-out.
5. Pets (pet friendly)
We are pet friendly: pets are welcome under their owners' full responsibility. They may not enter the wet areas (pool and jacuzzi) and any damage they cause is the guest's responsibility. Let us know when booking if you are bringing your pet.
6. Psychoactive and hallucinogenic substances
The consumption, possession, distribution or sale of psychoactive, hallucinogenic or any illegal substances on the property is strictly prohibited, in accordance with Colombian law. Breaching this rule entitles management to ask guests to leave immediately without refund.
7. Weapons
Bringing in, carrying or using firearms, knives or other items intended to cause harm on the property is prohibited, except as expressly permitted by Colombian law. Breaches will be reported to the authorities.
8. Security and belongings
Portal de la Villa AJ is a private-use accommodation. During the stay, guests are autonomous and fully responsible for their belongings. Management is not responsible for money, jewellery, electronic devices, documents, personal items or other goods left, lost, stolen or not properly secured by their owners.
9. Contact and procedures
To request a date change or ask about your booking, contact us on WhatsApp at +57 320 486 7559 or by email at reservas@portaldelavillaaj.com. A date change is only valid once confirmed in writing by management.